When I Work experienced a minor incident on November 25, 2020 affecting Workchat, lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 25, 2020, 05:55 PM UTC
Our team is aware of an upstream provider issue that is impacting WorkChat on all platforms. You may see degraded performance, including WorkChat not loading, during this time. We will update you here when service has been restored.
- identified Nov 25, 2020, 09:20 PM UTC
An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We will update you here when service has been fully restored.
- monitoring Nov 25, 2020, 09:35 PM UTC
An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We are monitoring service, and will update you here when service has been fully restored.
- monitoring Nov 26, 2020, 01:18 AM UTC
An upstream provider is still experiencing issues that are impacting WorkChat performance on all platforms. We are monitoring service and will update you here when service has been fully restored.
- monitoring Nov 26, 2020, 03:45 PM UTC
Our upstream provider is seeing signs of recovery as they confirmed mitigation of the root issue. We will continue to monitor for degraded performance of WorkChat during this time. We will provide another update when this has been fully restored.
- resolved Nov 26, 2020, 06:14 PM UTC
We have confirmed that WorkChat service has been fully restored.