When I Work experienced a minor incident on February 3, 2021 affecting Workchat, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Workchat
Update timeline
- investigating Feb 03, 2021, 05:18 PM UTC
We are aware of an upstream provider issue that is impacting WorkChat performance. We are monitoring the situation and will update you here as we are able. If you have any questions, please reach out to our Customer Care team at [email protected] for assistance.
- identified Feb 03, 2021, 05:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 03, 2021, 08:03 PM UTC
Our upstream provider has confirmed the issue on their end has been resolved, and WorkChat is fully operational once again. If you have any questions, please reach out to our Customer Care team at [email protected] for assistance.