When I Work experienced a major incident on February 26, 2021 affecting Workchat, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 26, 2021, 02:13 PM UTC
We are aware of an issue with an upstream provider that is impacting performance with WorkChat on all platforms, including WorkChat being unavailable for some users. We are monitoring the situation and will update you here as we are able. If you have any questions, please reach out to our Customer Care team at [email protected] for assistance.
- resolved Feb 26, 2021, 04:09 PM UTC
Our upstream service provider is reporting that the issue on their end is resolved, and we have confirmed that WorkChat is fully operational again. If you are still having trouble with WorkChat, please contact our Customer Care team at [email protected] for assistance.