When I Work incident

Mobile App Push and Email Notification Performance

Minor Resolved View vendor source →

When I Work experienced a minor incident on December 7, 2021 affecting Web App, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 05:47 PM UTC
Resolved
Dec 08, 2021, 12:42 AM UTC
Duration
6h 55m
Detected by Pingoru
Dec 07, 2021, 05:47 PM UTC

Affected components

Web App

Update timeline

  1. investigating Dec 07, 2021, 05:47 PM UTC

    We are investigating reports of degraded performance with push notifications across our mobile apps and degradation of services with emails, and ancillary services related to an AWS outage in us-east-1. Core functions are operational.

  2. investigating Dec 07, 2021, 05:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2021, 06:49 PM UTC

    The root cause has been identified by the upstream service providers, We are continuing to monitor the impact.

  4. identified Dec 07, 2021, 10:10 PM UTC

    We are continuing to monitor the degraded performance of our ancillary services and notifications. Core functions remain operational.

  5. monitoring Dec 08, 2021, 12:18 AM UTC

    We are monitoring the issue to ensure it has been resolved.

  6. resolved Dec 08, 2021, 12:42 AM UTC

    This incident has been resolved.