When I Work incident

Text Message (SMS) Delivery Delays

Notice Resolved View vendor source →

When I Work experienced a notice incident on December 20, 2021, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2021, 05:43 PM UTC
Resolved
Dec 20, 2021, 08:33 PM UTC
Duration
2h 49m
Detected by Pingoru
Dec 20, 2021, 05:43 PM UTC

Update timeline

  1. investigating Dec 20, 2021, 05:43 PM UTC

    We are monitoring an issue with our upstream provider that is causing delays in delivering text messages (SMS).

  2. monitoring Dec 20, 2021, 08:21 PM UTC

    Our upstream providers have confirmed that a fix has been implemented around 2:00 PM CST.

  3. resolved Dec 20, 2021, 08:33 PM UTC

    This incident has been resolved.