When I Work incident

WorkChat unavailable on the web app

Major Resolved View vendor source →

When I Work experienced a major incident on March 28, 2022 affecting Workchat, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 05:30 PM UTC
Resolved
Mar 28, 2022, 10:12 PM UTC
Duration
4h 41m
Detected by Pingoru
Mar 28, 2022, 05:30 PM UTC

Affected components

Workchat

Update timeline

  1. investigating Mar 28, 2022, 05:30 PM UTC

    We are investigating this web app issue with an upstream service provider that helps us manage WorkChat. WorkChat is operational on both Android and iOS When I Work applications.

  2. investigating Mar 28, 2022, 08:43 PM UTC

    We continue to investigate this web app issue with an upstream service provider that helps us manage WorkChat. WorkChat is operational on both Android and iOS When I Work applications.

  3. monitoring Mar 28, 2022, 09:00 PM UTC

    WorkChat is now operational on the web application and both Android and iOS When I Work applications. We are continuing to monitor this issue.

  4. resolved Mar 28, 2022, 10:12 PM UTC

    This incident has been resolved.