When I Work experienced a major incident on March 21, 2023 affecting Web App and Login, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2023, 01:33 PM UTC
We have been alerted to issues impacting logging into When I Work on all platforms, as well as an issue impacting the iOS Time Clock app. This is actively being investigated, and an update will be provided once there is more information.
- identified Mar 21, 2023, 02:50 PM UTC
We have identified the issue impacting logging into When I Work on all platforms, degraded web performance, and an issue impacting the iOS Time Clock app. We are currently working to deploy a fix. We apologize for the interruption and thank you for your patience.
- monitoring Mar 21, 2023, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 21, 2023, 03:31 PM UTC
This incident has been resolved. Thank you again for your patience.