When I Work incident

Intermittent issues with the Web API

Major Resolved View vendor source →

When I Work experienced a major incident on June 13, 2023 affecting Web App, lasting 17h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:54 PM UTC
Resolved
Jun 14, 2023, 01:53 PM UTC
Duration
17h 58m
Detected by Pingoru
Jun 13, 2023, 07:54 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jun 13, 2023, 07:54 PM UTC

    We are experiencing intermittent issues with the Web API due to an outage with our upstream provider.

  2. monitoring Jun 13, 2023, 10:01 PM UTC

    The upstream outage has been resolved and we are monitoring the Web API for errors.

  3. resolved Jun 14, 2023, 01:53 PM UTC

    This incident has been resolved.