When I Work incident

Performance issues with iOS and Android apps

Major Resolved View vendor source →

When I Work experienced a major incident on June 22, 2023 affecting Login, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 01:37 PM UTC
Resolved
Jun 22, 2023, 06:22 PM UTC
Duration
4h 45m
Detected by Pingoru
Jun 22, 2023, 01:37 PM UTC

Affected components

Login

Update timeline

  1. investigating Jun 22, 2023, 01:37 PM UTC

    We are currently investigating an issue where the iOS and Android apps are force closing after logging in.

  2. identified Jun 22, 2023, 02:52 PM UTC

    We have identified the cause of the issue impacting logging in on iOS and Android apps and are working to resolve this. We apologize for the interruption and thank you for your patience.

  3. monitoring Jun 22, 2023, 05:17 PM UTC

    We have implemented a fix to resolve the login behavior on iOS and Android apps. We are now monitoring the results.

  4. resolved Jun 22, 2023, 06:22 PM UTC

    We appreciate your patience. This incident has been resolved.