When I Work incident

Error when logging in

Critical Resolved View vendor source →

When I Work experienced a critical incident on January 11, 2024 affecting Login, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 08:20 PM UTC
Resolved
Jan 11, 2024, 09:28 PM UTC
Duration
1h 8m
Detected by Pingoru
Jan 11, 2024, 08:20 PM UTC

Affected components

Login

Update timeline

  1. investigating Jan 11, 2024, 08:20 PM UTC

    We are currently investigating an issue where users are seeing an error message when logging in. We will keep you apprised of updates. We apologize for the interruption and thank you for your patience.

  2. monitoring Jan 11, 2024, 08:43 PM UTC

    A fix has been implemented and we are now monitoring the results.

  3. resolved Jan 11, 2024, 09:28 PM UTC

    We have confirmed that the issue with login has been resolved.