When I Work incident

Text Message Delivery Delays

Notice Resolved View vendor source →

When I Work experienced a notice incident on September 11, 2018, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2018, 02:24 PM UTC
Resolved
Sep 11, 2018, 04:51 PM UTC
Duration
2h 27m
Detected by Pingoru
Sep 11, 2018, 02:24 PM UTC

Update timeline

  1. identified Sep 11, 2018, 02:24 PM UTC

    We are monitoring an issue at our upstream provider that is causing delays in delivering text messages (SMS).

  2. monitoring Sep 11, 2018, 04:00 PM UTC

    Our upstream provider has resolved their issue and we are continuing to monitor delivery of text messages.

  3. resolved Sep 11, 2018, 04:51 PM UTC

    We've observed no further problems at our upstream provider.