When I Work incident

Multiple Pages Down

Major Resolved View vendor source →

When I Work experienced a major incident on October 1, 2019 affecting Web App, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2019, 10:48 PM UTC
Resolved
Oct 02, 2019, 02:30 AM UTC
Duration
3h 42m
Detected by Pingoru
Oct 01, 2019, 10:48 PM UTC

Affected components

Web App

Update timeline

  1. investigating Oct 01, 2019, 10:48 PM UTC

    We are currently investigating an issue where multiple pages on our site are down. We are working as quickly as possible to resolve this and will keep you posted as we know more. In the meantime, we recommend using the Scheduler on the mobile apps. Thank you in advance for your understanding.

  2. identified Oct 01, 2019, 11:05 PM UTC

    We identified the root cause of the issue to be an outage with one of our third-party integrations. Their outage has been resolved and all pages of our site are now accessible once again. We will continue to monitor the impact of this incident and provide an update when we are satisfied that it has been fully resolved.

  3. monitoring Oct 01, 2019, 11:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2019, 02:30 AM UTC

    This incident has been resolved.