When I Work experienced a minor incident on January 8, 2020 affecting Web App, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Jan 08, 2020, 02:39 PM UTC
We are investigating an issue with our upstream provider in which some pages on our web application are not loading successfully on the first attempt. These pages include Timesheets, Time Tracker, and Dashboard. Refreshing the page has been successful in many cases. We will keep you posted as we work through a resolution.
- monitoring Jan 08, 2020, 03:14 PM UTC
We have identified and implemented a fix for this issue. We will continue to monitor to ensure effectiveness. Please reach out to the Customer Care team if you continue to experience this issue. Thank you.
- resolved Jan 08, 2020, 07:14 PM UTC
This incident has been resolved.