When I Work incident

Login Issues

Minor Resolved View vendor source →

When I Work experienced a minor incident on February 4, 2020 affecting Login, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2020, 01:11 PM UTC
Resolved
Feb 04, 2020, 07:20 PM UTC
Duration
6h 8m
Detected by Pingoru
Feb 04, 2020, 01:11 PM UTC

Affected components

Login

Update timeline

  1. investigating Feb 04, 2020, 01:11 PM UTC

    We are investigating an uptick in login errors across all platforms. We will keep you updated as we know more. Thank you for your patience while we work to resolve this as quickly as possible.

  2. monitoring Feb 04, 2020, 04:36 PM UTC

    We identified the source of the issue that manifested in bad gateway or server errors across platforms. We have deployed a fix and are now monitoring to ensure its success. Thank you for your understanding.

  3. resolved Feb 04, 2020, 07:20 PM UTC

    This incident has been resolved.