Welocalize Outage History

Welocalize degraded · 1 active incident View live status →

Welocalize had 12 outages in the last 2 years totaling 335h 22m of downtime — averaging 0.5 incidents per month.

There were 12 Welocalize outages since June 27, 2024 totaling 335h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.welocalize.com

Critical February 17, 2026

Some services currently offline

Detected by Pingoru
Feb 17, 2026, 04:28 PM UTC
Resolved
Feb 17, 2026, 08:29 PM UTC
Duration
4h 1m
Affected: Seattle Data Center
Timeline · 3 updates
  1. investigating Feb 17, 2026, 04:28 PM UTC

    Please be aware that an ISP issue has affected a small number of services. The known affected services are: JIRA Tracker Scania MT Portal China Proxy Server OCR/Abby Hotfolder We are also aware of some users having password reset difficulties that are also related to this issue. We are currently investigating with our ISP and will update as we know more.

  2. monitoring Feb 17, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

M365 outage impacting email, sharepoint, and Onedrive

Detected by Pingoru
Jan 22, 2026, 09:02 PM UTC
Resolved
Jan 23, 2026, 01:21 PM UTC
Duration
16h 19m
Affected: Microsoft 365
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:02 PM UTC

    Microsoft is reporting service degradation impacting the Exchange Online, Sharepoint, and OneDrive services. Users may experience issues when using Outlook desktop to send/receive emails, or accessing Sharepoint/onedrive web portals.

  2. monitoring Jan 22, 2026, 10:15 PM UTC

    Microsoft has restored the underlying services to a healthy state, but users may continue to experience issues as load balancing handles moving traffic to healthy infrastructure.

  3. resolved Jan 23, 2026, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Widespread internet outage (Cloudflare) currently affecting multiple Welocalize systems

Detected by Pingoru
Dec 05, 2025, 09:16 AM UTC
Resolved
Dec 05, 2025, 10:25 AM UTC
Duration
1h 8m
Timeline · 2 updates
  1. identified Dec 05, 2025, 09:16 AM UTC

    A widespread internet outage (Cloudflare) is currently affecting access to a number of Welocalize systems including Zendesk and Workday. Cloudflare are currently working on a fix.

  2. resolved Dec 05, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2025

Bad request errors Junction/Relay

Detected by Pingoru
Apr 24, 2025, 02:29 PM UTC
Resolved
Apr 24, 2025, 02:58 PM UTC
Duration
29m
Affected: JunctionRelay
Timeline · 3 updates
  1. investigating Apr 24, 2025, 02:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2025

Problems accessing Workday production

Detected by Pingoru
Mar 17, 2025, 07:17 PM UTC
Resolved
Mar 17, 2025, 08:03 PM UTC
Duration
46m
Affected: Workday
Timeline · 2 updates
  1. investigating Mar 17, 2025, 07:17 PM UTC

    Workday is reporting performance/system issues on their platform, impacting the Welocalize Workday production and sandbox tenants. Please be advised that Welocalize users are not able to access Workday at this time. Workday is working on a resolution. We will post updates as we receive them from the Workday team.

  2. resolved Mar 17, 2025, 08:03 PM UTC

    Workday confirms that the service has returned to normal.

Read the full incident report →

Major February 19, 2025

Okta authentication issue for identity.welocalize.com

Detected by Pingoru
Feb 19, 2025, 03:24 PM UTC
Resolved
Feb 20, 2025, 04:51 AM UTC
Duration
13h 26m
Affected: JunctionRelayWeLearnCitrix SharefilePark IP Filing Portal
Timeline · 5 updates
  1. investigating Feb 19, 2025, 03:24 PM UTC

    We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.

  2. identified Feb 19, 2025, 04:03 PM UTC

    We've identified the cause of the event and are working on remediation. We've also engaged the vendor for additional support.

  3. identified Feb 19, 2025, 07:07 PM UTC

    Remediation efforts are still underway. Users outside of welocalize.com may receive emails to reset their passwords, which is an expected part of the recovery process.

  4. monitoring Feb 19, 2025, 10:42 PM UTC

    Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.

  5. resolved Feb 20, 2025, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2025

Unable to login to Sharefile

Detected by Pingoru
Jan 23, 2025, 10:35 AM UTC
Resolved
Jan 23, 2025, 10:49 AM UTC
Duration
14m
Affected: Citrix Sharefile
Timeline · 3 updates
  1. investigating Jan 23, 2025, 10:35 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2025, 10:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 23, 2025, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2024

Microsoft partial outage

Detected by Pingoru
Nov 25, 2024, 05:47 PM UTC
Resolved
Nov 26, 2024, 01:39 PM UTC
Duration
19h 52m
Timeline · 3 updates
  1. identified Nov 25, 2024, 05:47 PM UTC

    Microsoft is currently experiencing an issue with some of their features, and services on MS 365. No ETA for a fix as of yet.

  2. monitoring Nov 25, 2024, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2024, 01:39 PM UTC

    MS has reported this issue as resolved.

Read the full incident report →

Major November 6, 2024

Users unable to authenticate to Relay/Junction

Detected by Pingoru
Nov 06, 2024, 10:15 PM UTC
Resolved
Nov 06, 2024, 10:52 PM UTC
Duration
37m
Affected: JunctionRelay
Timeline · 3 updates
  1. investigating Nov 06, 2024, 10:15 PM UTC

    We are currently investigating an issue that is preventing users from authenticating into Relay / Junction.

  2. monitoring Nov 06, 2024, 10:29 PM UTC

    We've identified and resolved the cause of the failed authentications. We'll continue to monitor for any remaining issues.

  3. resolved Nov 06, 2024, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Elevated errors and latency for Relay tasks

Detected by Pingoru
Sep 23, 2024, 06:50 PM UTC
Resolved
Oct 03, 2024, 02:06 PM UTC
Duration
9d 19h
Affected: Relay
Timeline · 3 updates
  1. investigating Sep 23, 2024, 06:50 PM UTC

    We are currently investigating an issue that is causing increased error rates and latency for tasks in Relay.

  2. identified Sep 27, 2024, 12:53 AM UTC

    We have identified the cause of the issue causing slow performance and have implemented changes to mitigate the issue. We are working on a permanent fix in code and will update the case when that has been released.

  3. resolved Oct 03, 2024, 02:06 PM UTC

    We have been monitoring system performance closely since the changes were implemented and see all metrics back to their expected levels.

Read the full incident report →

Critical July 10, 2024

Relay/pantheon/Junction errors

Detected by Pingoru
Jul 10, 2024, 01:18 PM UTC
Resolved
Jul 11, 2024, 09:58 AM UTC
Duration
20h 40m
Affected: JunctionRelay
Timeline · 7 updates
  1. investigating Jul 10, 2024, 01:18 PM UTC

    IT Engineering is aware of the current problems with Relay/Junction/Pantheon and are investigating.

  2. investigating Jul 10, 2024, 02:54 PM UTC

    we are continuing to investigate the cause of the issues

  3. identified Jul 10, 2024, 04:13 PM UTC

    We have identified the underlying cause of the outage and are working with our support partners to resolve the issue. We are not able to provide an ETA for resolution at this point

  4. identified Jul 10, 2024, 06:12 PM UTC

    We continue to work with our support partners to troubleshoot the affected component. We are not able to provide an ETA for resolution at this time.

  5. identified Jul 11, 2024, 12:29 AM UTC

    We have successfully restored some services and are beginning to see error rates clear. We will continue restoration efforts and update when systems are fully available again.

  6. monitoring Jul 11, 2024, 01:41 AM UTC

    All services have been restored. We will continue to monitor systems closely and correct any issues that arise.

  7. resolved Jul 11, 2024, 09:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2024

Relay Slow Performance

Detected by Pingoru
Jun 27, 2024, 10:01 AM UTC
Resolved
Jun 28, 2024, 08:31 AM UTC
Duration
22h 30m
Affected: Relay
Timeline · 3 updates
  1. investigating Jun 27, 2024, 10:01 AM UTC

    We are currently investigating an issue with Really slow performance and server response timeouts.

  2. monitoring Jun 27, 2024, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 28, 2024, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →