Welocalize incident

XTM service restart - XLIFF upload issue

Major Resolved View vendor source →

Welocalize experienced a major incident on November 29, 2022 affecting XTM, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2022, 11:01 AM UTC
Resolved
Nov 29, 2022, 04:14 PM UTC
Duration
5h 12m
Detected by Pingoru
Nov 29, 2022, 11:01 AM UTC

Affected components

XTM

Update timeline

  1. investigating Nov 29, 2022, 11:01 AM UTC

    Hello, We will restart the XTM service at 7:30 PM CST. Please save your work and log off the system at least 10 minutes before the system restart. XTM Support is still investigating the root cause of this issue. Thanks,

  2. monitoring Nov 29, 2022, 11:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 29, 2022, 04:14 PM UTC

    The service is back, and the XTM Support team will continue investigating the root cause.