Welocalize incident

XTM unavailable - will restart at 6:00pm CST

Critical Resolved View vendor source →

Welocalize experienced a critical incident on January 9, 2023 affecting XTM, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2023, 09:42 AM UTC
Resolved
Jan 09, 2023, 08:20 PM UTC
Duration
10h 37m
Detected by Pingoru
Jan 09, 2023, 09:42 AM UTC

Affected components

XTM

Update timeline

  1. investigating Jan 09, 2023, 09:42 AM UTC

    We need to perform a service restart at 6:00 PM CST. A ticket is submitted to the XTM Support team.

  2. monitoring Jan 09, 2023, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jan 09, 2023, 01:07 PM UTC

    We are currently investigating this issue.

  4. investigating Jan 09, 2023, 01:16 PM UTC

    We have to restart it again. XTM Support is working on investigating the root cause

  5. monitoring Jan 09, 2023, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Jan 09, 2023, 03:11 PM UTC

    XTM continues to experience issues and is currently unavailable. We have escalated the issue with XTM support for a solution.

  7. investigating Jan 09, 2023, 03:50 PM UTC

    We are continuing to investigate this issue.

  8. monitoring Jan 09, 2023, 04:36 PM UTC

    The service is back online, and we are monitoring for further issues. XTM support is investigating the ongoing problems with high priority.

  9. resolved Jan 09, 2023, 08:20 PM UTC

    This incident has been resolved.