Welocalize incident

WeLearn Authentication Issue: authentication to WeLearn is currently failing for all users.

Critical Resolved View vendor source →

Welocalize experienced a critical incident on March 7, 2023 affecting WeLearn, lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 10:45 AM UTC
Resolved
Mar 07, 2023, 06:27 PM UTC
Duration
7h 41m
Detected by Pingoru
Mar 07, 2023, 10:45 AM UTC

Affected components

WeLearn

Update timeline

  1. investigating Mar 07, 2023, 10:45 AM UTC

    Attempted login currently results in the following error message: "An attempt to authenticate using Single-Sign-On has failed." We are currently investigating this issue as a priority.

  2. monitoring Mar 07, 2023, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Mar 07, 2023, 04:55 PM UTC

    We are still receiving reports of login issues for some people, we will investigate this issue further.

  4. resolved Mar 07, 2023, 06:27 PM UTC

    The cause of the issue has been identified and resolved.