Welocalize incident

Pantheon Client Portal issue: clients cannot select locale pairs in the Client Portal and this prevents creation of new requests

Major Resolved View vendor source →

Welocalize experienced a major incident on March 7, 2023 affecting Junction, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 04:24 PM UTC
Resolved
Mar 07, 2023, 07:10 PM UTC
Duration
2h 46m
Detected by Pingoru
Mar 07, 2023, 04:24 PM UTC

Affected components

Junction

Update timeline

  1. investigating Mar 07, 2023, 04:24 PM UTC

    Currently clients cannot select locale pairs in the Client Portal and this prevents creation of new requests. This issue is being investigated as a top priority. For the time being, please ask your clients to send requests via email.

  2. monitoring Mar 07, 2023, 06:00 PM UTC

    The Language selection issue is now resolved. Clients can resume using the portal to create new requests.

  3. resolved Mar 07, 2023, 07:10 PM UTC

    This incident has been resolved.