Welocalize experienced a minor incident on February 8, 2024 affecting Relay, lasting 13d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2024, 05:31 PM UTC
We are currently investigating instances of users receiving timeout errors in Relay when performing standard project tasks.
- identified Feb 09, 2024, 04:56 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 09, 2024, 10:24 PM UTC
We have implemented fixes to address several sources of the timeout errors and will deploy additional fixes in the next few days to address the remaining issues.
- monitoring Feb 12, 2024, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 21, 2024, 06:10 PM UTC
We have identified and fixed several items that were causing elevated error rates in Relay. We believe this issue is resolved, but if you continue to experience errors, please submit a new ticket to Zendesk.