Issues affecting login with SAML
Timeline · 5 updates
- investigating Jul 16, 2026, 08:43 AM UTC
Status: Investigating We are currently investigating reports of a 504 error affecting SSO login and registration. This issue is impacting both the back office and users attempting to access the dashboard via SSO. Our team has identified that this is related to an ongoing outage with our provider, WorkOS, whose status page indicates a major outage affecting their core SSO service. We are monitoring the situation closely and will provide an update as soon as more information becomes available. Affected components Dashboard (Partial outage)
- monitoring Jul 16, 2026, 09:40 AM UTC
Status: Monitoring The latency seems to be going down, and we can connect again via SSO. We’re continuing to monitor it. Affected components Dashboard (Partial outage)
- investigating Jul 16, 2026, 10:09 AM UTC
Status: Investigating We are currently investigating reports of a 504 error affecting SSO login and registration. This issue is impacting both the back office and users attempting to access the dashboard via SSO. Our team has identified that this is related to an ongoing outage with our provider, WorkOS, whose status page indicates a major outage affecting their core SSO service. We are monitoring the situation closely and will provide an update as soon as more information becomes available. Affected components Dashboard (Partial outage)
- monitoring Jul 16, 2026, 10:41 AM UTC
Status: Monitoring Following updates on WorkOS’s side, the incident appears to be resolving. We are continuing to monitor the situation closely. Affected components Dashboard (Partial outage)
- resolved Jul 16, 2026, 10:49 AM UTC
Status: Resolved This incident has been resolved. The root cause was an issue on WorkOS’s side, which has now been fixed. Affected components Dashboard (Operational)