Webshipper experienced a major incident on November 28, 2022 affecting Frontend and Print, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 28, 2022, 08:54 AM UTC
We are currently experiencing a search issue on the platform. Errors may occur upon searching for orders or shipments. Updates will follow here.
- identified Nov 28, 2022, 09:18 AM UTC
We have now doubled our database resources to ensure a high searchability. This may cause a temporary API refresh which can affect print services as well. Updates will follow here.
- identified Nov 28, 2022, 09:42 AM UTC
We are continuing to work on a fix for this issue. Updates will follow here.
- identified Nov 28, 2022, 10:04 AM UTC
Initial search issues have been fixed and all should be up and running again for order and shipment search funtionality. Related print issues are still being investigated and updates will follow.
- identified Nov 28, 2022, 11:06 AM UTC
We are implementing a fix on our API to ensure high functionality for all customers. Updates will follow.
- identified Nov 28, 2022, 12:08 PM UTC
We are continuing to work on a fix for this issue as there are still search and print issues active. Updates will follow.
- identified Nov 28, 2022, 12:13 PM UTC
Print is currently not operational. We are working as fast as we can to implement a fix. We are implementing a hot fix right now.
- resolved Nov 28, 2022, 12:56 PM UTC
Resolved All print services have been able to catch up and reconnect for all tenants Also, all search functionality is confirmed back up and running as usual. We apologize for the inconvenience this caused.