Webshipper experienced a minor incident on August 29, 2022 affecting Frontend, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 29, 2022, 12:00 PM UTC
We are currently experiencing issues with searching up order/shipment references. Please use the search functionality for on names, id, address or other values rather then the order/shipment reference number. We are investigating the issue and working to resolve it as fast as possible. We apologize for the inconvenience.
- identified Aug 29, 2022, 12:54 PM UTC
We are pushing updates to the API which may result in a required reboot for printer clients. Simply find the program Webshipper Silent Printer and login to your account with your account name and credentials. If in doubt of what your account name is, please see this guide: https://help.webshipper.com/hc/en-us/articles/360010129918-How-to-find-your-ID
- resolved Aug 29, 2022, 01:59 PM UTC
After an investigation, it was determined that our search indexing was running a few seconds behind which caused the search function to not generate results as fast as usual. The indexing has been updated and all the indexing that was missing is now completed. All orders and shipments should be searchable once again on the references however, we expect some slight delays that may still occur on searches. Please contact [email protected] if you have any questions to the issue.