Webshipper experienced a major incident on September 14, 2022 affecting Frontend, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2022, 12:57 PM UTC
We are currently experiencing issues with our search functionality. We are doing everything we can to implement a fix. We apologize for any inconvenience this may cause.
- identified Sep 14, 2022, 01:56 PM UTC
We are experiencing that both orders and shipments for customers can take a high amount of time to load. A fix is being implemented and integrated later today. We will continue to observe the issue. Please keep updated on changes here.
- identified Sep 15, 2022, 06:28 AM UTC
A fix was implemented yesterday, unfortunately, our initial testing indicates that the issue still remains and platform search and load times are still reduced from the standard usability. We are working hard to solve the issue and apologize for any inconvenience this causes in your day-to-day operations.
- monitoring Sep 15, 2022, 10:08 AM UTC
Update to search issues: A fix has been implemented and is confirmed to increase the platform's efficiency greatly. We will continue to monitor and track the platform search and usability over the next coming hours and ensure all runs smoothly for all.
- resolved Sep 16, 2022, 07:02 AM UTC
We have continuously monitored the platform's search functionality and load functionality, and with the fix we have implemented, we considder the issue to be solved. We apologize for the inconvenience this has caused. Best regards from your Webshipper team