Webshipper experienced a critical incident on April 13, 2023 affecting Other, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 13, 2023, 05:55 AM UTC
We are currently experiencing issues with Postnord and other carrier integrations with timed out requests but are working as fast as possible to identify and solve the issue. Please stay tuned for updates here.
- identified Apr 13, 2023, 06:32 AM UTC
Latest deploy last night seems to have caused issues with Postnord. We are currently rolling back all deploys related to the issue. Please do not call our support team, we are doing all we can to implement a fix as soon as possible. Stay tuned here for updates.
- monitoring Apr 13, 2023, 06:38 AM UTC
We have successfully rolled back all related deploys. Please try sending all your orders again to see if all failed orders can be shipped. Thank you.
- monitoring Apr 13, 2023, 06:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 13, 2023, 07:10 AM UTC
All reports are confirming that the issue is resolved.