Webshipper experienced a major incident on July 19, 2024 affecting Other, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 06:31 AM UTC
We have identified that our infrastructure have been affected with downtime due to issues with a 3rd party tool Security Tool Crowdstrike. We have identified a workaround to disable Crowdstrike that we are trying to apply on our production environment. Crowdstrike themselves have also just announced they are working on the problem.
- monitoring Jul 19, 2024, 08:02 AM UTC
A workaround for the issue has been identified by CrowdStrike. We are working with AWS to try to apply this fix across our systems. This will take some time as we have to go through each machine for the fix, will return with a timeline.
- monitoring Jul 19, 2024, 09:33 AM UTC
We are still working on the issue.
- monitoring Jul 19, 2024, 12:20 PM UTC
Recovery is still in progress for the affected carriers. They are partially working but some more configuration is needed.
- resolved Jul 19, 2024, 12:52 PM UTC
This incident has been resolved.
- postmortem Jul 23, 2024, 11:28 AM UTC
Follow this page for the postmortem updates: [https://status.nshiftportal.com/incidents/hwdmk2xq4tm7](https://status.nshiftportal.com/incidents/hwdmk2xq4tm7)