Webdam incident

Search Not Functioning for Some Accounts

Minor Resolved View vendor source →

Webdam experienced a minor incident on May 17, 2022 affecting Search, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
May 17, 2022, 03:41 PM UTC
Resolved
May 19, 2022, 06:13 PM UTC
Duration
2d 2h
Detected by Pingoru
May 17, 2022, 03:41 PM UTC

Affected components

Search

Update timeline

  1. investigating May 17, 2022, 03:41 PM UTC

    We have identified an issue with search not working for some accounts. We have a fix for this issue and are working to restore full search functionality. We expect normal operation to return within the next two to three days.

  2. monitoring May 18, 2022, 03:24 AM UTC

    A fix has been implemented and the results are being monitored.

  3. monitoring May 18, 2022, 03:54 PM UTC

    A fix has been implemented yesterday and impacted accounts should see search results return back to normal soon.

  4. resolved May 19, 2022, 06:13 PM UTC

    The search issue has been resolved.