Webdam incident

Error "This site can’t be reached" when accessing the DAM

Major Resolved View vendor source →

Webdam experienced a major incident on March 31, 2023 affecting Infrastructure and Core, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 05:28 PM UTC
Resolved
Mar 31, 2023, 05:57 PM UTC
Duration
29m
Detected by Pingoru
Mar 31, 2023, 05:28 PM UTC

Affected components

InfrastructureCore

Update timeline

  1. investigating Mar 31, 2023, 03:33 PM UTC

    We are currently investigating reports that a number of portals are having issues with "This site can't be reached".

  2. identified Mar 31, 2023, 05:28 PM UTC

    The issue has been identified as DNS change from our Acquia partners and is only impacting select portals with “acquiadam.com” in their domain.

  3. monitoring Mar 31, 2023, 05:49 PM UTC

    The DNS change was reversed by Acquia and affected portals are now operational.

  4. resolved Mar 31, 2023, 05:57 PM UTC

    This incident has been resolved.