Webdam incident

DAM Experiencing Latency

Major Resolved View vendor source →

Webdam experienced a major incident on May 3, 2023 affecting Core and Brand Connect and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 02:10 PM UTC
Resolved
May 03, 2023, 06:11 PM UTC
Duration
4h 1m
Detected by Pingoru
May 03, 2023, 02:10 PM UTC

Affected components

CoreBrand ConnectSearch

Update timeline

  1. investigating May 03, 2023, 02:10 PM UTC

    We are currently investigating this issue.

  2. monitoring May 03, 2023, 03:53 PM UTC

    We are currently monitoring the system.

  3. identified May 03, 2023, 04:43 PM UTC

    The issue has been identified and we are in process of fixing the problem.

  4. monitoring May 03, 2023, 05:18 PM UTC

    The platform is operational and we are monitoring it for any issues.

  5. resolved May 03, 2023, 06:11 PM UTC

    This incident has been resolved.