Webdam incident

DAM Experiencing Latency

Major Resolved View vendor source →

Webdam experienced a major incident on May 3, 2023 affecting Infrastructure and API and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 06:17 PM UTC
Resolved
May 04, 2023, 12:19 AM UTC
Duration
6h 2m
Detected by Pingoru
May 03, 2023, 06:17 PM UTC

Affected components

InfrastructureAPICoreBrand ConnectWorkstreamSearchUploadsDownload

Update timeline

  1. investigating May 03, 2023, 06:17 PM UTC

    We have received reports that this issue is still present. We are investigating these reports and will update here.

  2. identified May 03, 2023, 09:52 PM UTC

    The issue has been identified and we have deployed a fix.

  3. monitoring May 03, 2023, 10:31 PM UTC

    We are currently monitoring for any further issues, at this time Webdam is operational.

  4. resolved May 04, 2023, 12:19 AM UTC

    This incident has been resolved.