Webdam incident

Slow downloads or Downloads not starting

Minor Resolved View vendor source →

Webdam experienced a minor incident on May 4, 2023 affecting API and Core and 1 more component, lasting 8h 12m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 04:31 PM UTC
Resolved
May 05, 2023, 12:44 AM UTC
Duration
8h 12m
Detected by Pingoru
May 04, 2023, 04:31 PM UTC

Affected components

APICoreDownload

Update timeline

  1. investigating May 04, 2023, 04:31 PM UTC

    We are currently investigating reports of slow or no downloads.

  2. identified May 04, 2023, 05:51 PM UTC

    The issue has been identified and we are currently in process of deploying a fix.

  3. monitoring May 04, 2023, 11:52 PM UTC

    After many hours of hard work, we deployed a fix for this issue and we are currently monitoring the platform for any issues. Thank you for your patience.

  4. resolved May 05, 2023, 12:44 AM UTC

    This incident has been resolved, thank you for your patience while we worked on this issue.