Webdam incident

Search results are delayed for newly uploaded assets or when doing partial searches.

Minor Resolved View vendor source →

Webdam experienced a minor incident on June 2, 2023 affecting Search, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 10:12 PM UTC
Resolved
Jun 08, 2023, 03:24 PM UTC
Duration
5d 17h
Detected by Pingoru
Jun 02, 2023, 10:12 PM UTC

Affected components

Search

Update timeline

  1. monitoring Jun 02, 2023, 10:12 PM UTC

    Search results may not be accurate due to recent work we completed that requires a reindex of the data stored. This is expected to resolve itself later today.

  2. identified Jun 05, 2023, 03:16 PM UTC

    Search results are not returning the expected data after the reindex over the weekend. We are currently working on a fix.

  3. identified Jun 06, 2023, 06:36 PM UTC

    The underlying issue has been fixed but we are still working on getting the data updated. Once this work is completed the Search Results will be working as expected.

  4. monitoring Jun 07, 2023, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 08, 2023, 03:24 PM UTC

    This incident has been resolved.