Webdam incident

Unable to authorize users that are attempting to use integrations with Webdam

Minor Resolved View vendor source →

Webdam experienced a minor incident on June 8, 2023 affecting Adobe CC Connector and API and 1 more component, lasting 19h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2023, 10:15 PM UTC
Resolved
Jun 09, 2023, 05:47 PM UTC
Duration
19h 31m
Detected by Pingoru
Jun 08, 2023, 10:15 PM UTC

Affected components

Adobe CC ConnectorAPISitecore ConnectorDrupal Connector

Update timeline

  1. investigating Jun 08, 2023, 10:15 PM UTC

    We are currently investigating reports that any integration that requires a user to authenticate is returning a blank screen or 500 error code. Users are unable to authenticate and access Webdam via the integration.

  2. monitoring Jun 09, 2023, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2023, 05:47 PM UTC

    This incident has been resolved.