Webdam incident

Slow upload speeds and asset processing

Minor Resolved View vendor source →

Webdam experienced a minor incident on July 18, 2023 affecting Core and Uploads, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 03:21 PM UTC
Resolved
Jul 18, 2023, 04:16 PM UTC
Duration
54m
Detected by Pingoru
Jul 18, 2023, 03:21 PM UTC

Affected components

CoreUploads

Update timeline

  1. investigating Jul 18, 2023, 03:21 PM UTC

    We are currently investigating an issue with uploads and asset processing.

  2. identified Jul 18, 2023, 03:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2023, 03:49 PM UTC

    A fix has been implemented and we are currently reprocessing assets that were impacted this morning.

  4. resolved Jul 18, 2023, 04:16 PM UTC

    This incident has been resolved with new uploads processing. We are currently still processing a backlog of uploads from earlier this morning; this will be completed today.