Webdam incident

Webdam asset uploads and asset processing delayed

Major Resolved View vendor source →

Webdam experienced a major incident on July 20, 2023 affecting Core and Uploads, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 06:47 PM UTC
Resolved
Jul 20, 2023, 08:13 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 20, 2023, 06:47 PM UTC

Affected components

CoreUploads

Update timeline

  1. investigating Jul 20, 2023, 06:47 PM UTC

    New asset uploads are currently completing successfully. Some assets that were uploaded on the evening of 7/19 and this morning may still need the thumbnail to be regenerated, which we are currently doing via a script on the back end. This should be completed in approximately 2 hours.

  2. resolved Jul 20, 2023, 08:13 PM UTC

    This incident has been resolved.