Webdam incident

Possible 503 error when downloading assets

Major Resolved View vendor source →

Webdam experienced a major incident on December 5, 2023 affecting Infrastructure and Core and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 10:08 PM UTC
Resolved
Dec 05, 2023, 11:23 PM UTC
Duration
1h 14m
Detected by Pingoru
Dec 05, 2023, 10:08 PM UTC

Affected components

InfrastructureCoreBrand ConnectDownload

Update timeline

  1. investigating Dec 05, 2023, 10:08 PM UTC

    We are currently investigating reports that users are unable to download assets and are getting a 503 error.

  2. investigating Dec 05, 2023, 10:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 05, 2023, 10:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 05, 2023, 10:40 PM UTC

    A fix has been implemented and downloads are working as expected. We will continue to monitor the downloads.

  5. resolved Dec 05, 2023, 11:23 PM UTC

    This incident has been resolved.