Webdam incident

Investigating Assets Stuck in Asset Processing

Notice Resolved View vendor source →

Webdam experienced a notice incident on January 10, 2024 affecting Core and Uploads, lasting 23h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 06:01 PM UTC
Resolved
Jan 11, 2024, 05:20 PM UTC
Duration
23h 18m
Detected by Pingoru
Jan 10, 2024, 06:01 PM UTC

Affected components

CoreUploads

Update timeline

  1. investigating Jan 10, 2024, 06:01 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 10, 2024, 07:28 PM UTC

    Asset processing has returned to expected behavior, our engineers are reprocessing the assets stuck in processing.

  3. monitoring Jan 11, 2024, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results. We are still reprocessing impacted assets.

  4. monitoring Jan 11, 2024, 05:19 PM UTC

    This incident has been resolved.

  5. resolved Jan 11, 2024, 05:20 PM UTC

    This incident has been resolved.