Webdam experienced a minor incident on January 16, 2024 affecting Core and Uploads, lasting 2d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2024, 06:09 PM UTC
We are currently investigating the issue.
- identified Jan 16, 2024, 11:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 17, 2024, 01:55 AM UTC
We are currently working on a fix that was identified to resolve MP4/video uploads.
- monitoring Jan 17, 2024, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 18, 2024, 01:13 AM UTC
We have received reports that video previews are still not populating, but they are available for download. We are continuing to work on a fix, and it should be released tomorrow.
- identified Jan 18, 2024, 06:49 PM UTC
We have a fix identified and are currently in the review process. Our team is carefully examining the details, and we will provide further updates.
- monitoring Jan 18, 2024, 09:38 PM UTC
A fix was released, and newly uploaded videos are processing properly. We are currently working to restore previously impacted assets. This should be completed by tomorrow.
- resolved Jan 19, 2024, 06:07 AM UTC
This incident has been resolved; the impacted video assets are fixed and are displaying a preview.