Webdam incident

Search Not Functioning for Some Accounts

Minor Resolved View vendor source →

Webdam experienced a minor incident on May 16, 2022 affecting Search, lasting 9h 40m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 02:03 PM UTC
Resolved
May 16, 2022, 11:44 PM UTC
Duration
9h 40m
Detected by Pingoru
May 16, 2022, 02:03 PM UTC

Affected components

Search

Update timeline

  1. investigating May 16, 2022, 02:03 PM UTC

    We have identified an issue with search not working for some accounts. We have a fix for this issue and are working to restore full search functionality. We expect normal operation to return within the next two to three hours.

  2. identified May 16, 2022, 06:26 PM UTC

    The issue is resolved for most accounts and we are continuing to work on restoring full search functionality.

  3. identified May 16, 2022, 11:41 PM UTC

    Indexing has completed. Full search functionality has been restored.

  4. resolved May 16, 2022, 11:44 PM UTC

    Indexing has completed. Full search functionality has been restored.