Webdam incident

Latency in accessing the DAM

Minor Resolved View vendor source →

Webdam experienced a minor incident on May 21, 2024 affecting Core and Brand Connect, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 02:44 PM UTC
Resolved
May 21, 2024, 10:16 PM UTC
Duration
7h 31m
Detected by Pingoru
May 21, 2024, 02:44 PM UTC

Affected components

CoreBrand Connect

Update timeline

  1. investigating May 21, 2024, 02:44 PM UTC

    We are currently investigating a report of latency in accessing the DAM

  2. identified May 21, 2024, 03:31 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring May 21, 2024, 05:27 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved May 21, 2024, 10:16 PM UTC

    This incident has been resolved.