Webdam incident

Single download request are not generating and a delay with asset processing

Minor Resolved View vendor source →

Webdam experienced a minor incident on July 1, 2024 affecting Core and Brand Connect and 1 more component, lasting 20h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 04:34 PM UTC
Resolved
Jul 02, 2024, 01:13 PM UTC
Duration
20h 38m
Detected by Pingoru
Jul 01, 2024, 04:34 PM UTC

Affected components

CoreBrand ConnectDownload

Update timeline

  1. investigating Jul 01, 2024, 04:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2024, 04:43 PM UTC

    While we are investigating a single download issue, batch download requests are still operational and can be used if needed.

  3. identified Jul 01, 2024, 06:38 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 01, 2024, 07:07 PM UTC

    We are continuing to work on a fix for single download requests and asset processing.

  5. monitoring Jul 01, 2024, 09:23 PM UTC

    A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.

  6. resolved Jul 02, 2024, 01:13 PM UTC

    This incident has been resolved.