Webdam incident

3rd party issues impacting Workstream proofing module

Major Resolved View vendor source →

Webdam experienced a major incident on July 19, 2024 affecting API and Workstream, lasting 8h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:01 PM UTC
Resolved
Jul 20, 2024, 12:24 AM UTC
Duration
8h 23m
Detected by Pingoru
Jul 19, 2024, 04:01 PM UTC

Affected components

APIWorkstream

Update timeline

  1. investigating Jul 19, 2024, 04:01 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 19, 2024, 04:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 19, 2024, 04:25 PM UTC

    Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.

  4. monitoring Jul 19, 2024, 10:29 PM UTC

    A 3rd party fix has been implemented, and we are monitoring the results.

  5. resolved Jul 20, 2024, 12:24 AM UTC

    This incident has been resolved.