Webdam incident

Assets stuck processing

Minor Resolved View vendor source →

Webdam experienced a minor incident on November 4, 2024 affecting Core and Brand Connect, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 06:37 PM UTC
Resolved
Nov 04, 2024, 08:56 PM UTC
Duration
2h 19m
Detected by Pingoru
Nov 04, 2024, 06:37 PM UTC

Affected components

CoreBrand Connect

Update timeline

  1. investigating Nov 04, 2024, 06:37 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2024, 07:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 04, 2024, 07:42 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. monitoring Nov 04, 2024, 07:49 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Nov 04, 2024, 08:56 PM UTC

    The incident around assets stuck processing has been resolved.