Webapp.io incident

Slack Outage (3rd Party) Impacting Rootly Slack App

Critical Resolved View vendor source →

Webapp.io experienced a critical incident on February 26, 2025 affecting Slack App, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 04:06 PM UTC
Resolved
Feb 26, 2025, 08:42 PM UTC
Duration
4h 35m
Detected by Pingoru
Feb 26, 2025, 04:06 PM UTC

Affected components

Slack App

Update timeline

  1. identified Feb 26, 2025, 04:06 PM UTC

    Slack is running into an incident that is impacting /slash commands (e.g. /rootly new) and messaging capabilities https://slack-status.com/2025-02/1b757d1d0f444c34. This means button interactions and messages are delayed or will fail completely. Some users have also reported being unable to load Slack completely. Rootly On-Call and Web Platform remain unaffected.

  2. identified Feb 26, 2025, 04:57 PM UTC

    Latency and failure rates from Slack remain quite high still https://slack-status.com/2025-02/1b757d1d0f444c34.

  3. identified Feb 26, 2025, 05:04 PM UTC

    Our engineering team is continuing to monitor closely. We've pushed a few changes to modify our retry logic despite Slack API reporting an outage. We are continuing to look for alternative methods. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

  4. resolved Feb 26, 2025, 08:42 PM UTC

    Error rates have come down significantly. Scattered delays when creating channels. The /rootly command is now working as intended. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.