WebABA Outage History

WebABA is up right now

Pingoru has recorded 3 incidents for WebABA: 3 in the last 12 months and 3 in the last 90 days.

Source: status.webaba.com

3incidents recorded
3last 12 months
3last 90 days
34 hourstypical duration

Incidents, newest first

Critical October 28, 2026 WebABA Legacy | Outage 22h 39m

Started Oct 28, 2026, 06:01 PM UTC· resolved Oct 29, 2026, 04:40 PM UTC

  1. investigating Oct 28, 2026, 06:01 PM UTC

    We are currently experiencing a service disruption impacting access to the site. Our team is actively investigating and working to restore service.

  2. resolved Oct 29, 2026, 04:40 PM UTC

    WebABA Legacy service has been restored and is now available. Thank you for your patience as we worked to resolve the issue.

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Major September 3, 2026 Procentive Performance Issues 1d

Started Sep 03, 2026, 03:05 PM UTC· resolved Sep 04, 2026, 04:03 PM UTC

  1. investigating Sep 03, 2026, 03:05 PM UTC

    We are aware of reports that some users are experiencing performance issues in various areas of the application. Our team is actively investigating and will provide updates as soon as more information becomes available.

  2. resolved Sep 04, 2026, 04:03 PM UTC

    We have completed an update to reconcile payer sequence information in Procentive and ensure records are aligned correctly. This update restored payer sequence data using a system snapshot taken at approximately 2:00 AM CT on September 3, 2026, and was completed on September 4, 2026 at 10:15 AM CT. If your organization made any changes to payer order or sequence for a client between 2:00 AM CT on September 3 and 10:15 AM CT on September 4, those changes may have been reverted by this update and will need to be reviewed and reapplied. Without this review, affected claims could go out with an incorrect payer order, which may lead to rejections or misrouted payments. If you have questions or need help reviewing records, contact our contact our support team at [email protected] or call 877-288-5583 for assistance.

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Major September 1, 2026 Exostar Registration Issues 2d 5h

Started Sep 01, 2026, 08:00 PM UTC· resolved Sep 04, 2026, 01:17 AM UTC

  1. investigating Sep 01, 2026, 08:00 PM UTC

    We are currently investigating an issue with Exostar EPCS registrations. Some users may be unable to order an Exostar hardware token. Please use the Report Bug feature if you encounter an issue with registration. Note that this issue is not affecting EPCS signing, and is not affecting ID.me systems.

  2. identified Sep 03, 2026, 03:36 PM UTC

    We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.

  3. resolved Sep 04, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →