Waterford incident

Degraded Performance and Errors when accessing Dashboard or Staff and Students Tab

Minor Resolved View vendor source →

Waterford experienced a minor incident on November 7, 2022 affecting teacher.waterford.org, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 03:54 PM UTC
Resolved
Nov 07, 2022, 05:57 PM UTC
Duration
2h 3m
Detected by Pingoru
Nov 07, 2022, 03:54 PM UTC

Affected components

teacher.waterford.org

Update timeline

  1. investigating Nov 07, 2022, 03:54 PM UTC

    Currently, in teacher.waterford.org, users may experience issues loading the dashboard tab, staff and students tab, courses and goals, or reports tab when searching at the student level.

  2. identified Nov 07, 2022, 04:31 PM UTC

    The source of the issue has been identified, remediation steps are currently in progress estimated time to completion is approx 60 mins.

  3. identified Nov 07, 2022, 05:35 PM UTC

    Remediation is still in process, taking longer than initially estimated.

  4. resolved Nov 07, 2022, 05:57 PM UTC

    The issue has been resolved, and mitigation steps have been completed.