Waterford incident

Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application

Major Resolved View vendor source →

Waterford experienced a major incident on April 15, 2023 affecting studentportal.waterford.org, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2023, 10:41 AM UTC
Resolved
Apr 15, 2023, 11:30 AM UTC
Duration
48m
Detected by Pingoru
Apr 15, 2023, 10:41 AM UTC

Affected components

studentportal.waterford.org

Update timeline

  1. investigating Apr 15, 2023, 10:41 AM UTC

    We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.

  2. identified Apr 15, 2023, 10:56 AM UTC

    The root cause has been identified. We are working to restore services.

  3. monitoring Apr 15, 2023, 11:18 AM UTC

    The root cause has been addressed, and affected functionality has been restored.

  4. resolved Apr 15, 2023, 11:30 AM UTC

    This issue has been resolved