Waterford incident

Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs

Minor Resolved View vendor source →

Waterford experienced a minor incident on May 17, 2023 affecting teacher.waterford.org, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 02:41 PM UTC
Resolved
May 17, 2023, 05:43 PM UTC
Duration
3h 1m
Detected by Pingoru
May 17, 2023, 02:41 PM UTC

Affected components

teacher.waterford.org

Update timeline

  1. investigating May 17, 2023, 02:41 PM UTC

    Some users may experience long load times and timeouts on the dashboards, staff and students, and reporting tabs. The team is aware of this issue and is actively investigating.

  2. investigating May 17, 2023, 02:43 PM UTC

    We are continuing to investigate this issue.

  3. identified May 17, 2023, 03:13 PM UTC

    The team has identified a solution and is working to restore services.

  4. identified May 17, 2023, 03:59 PM UTC

    Restoration of services is currently in progress

  5. monitoring May 17, 2023, 04:32 PM UTC

    Services have been restored

  6. resolved May 17, 2023, 05:43 PM UTC

    This incident has been resolved.