Waterford incident

Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products.

Minor Resolved View vendor source →

Waterford experienced a minor incident on June 13, 2023 affecting my.waterford.org and upstart.waterford.org and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:46 PM UTC
Resolved
Jun 13, 2023, 10:46 PM UTC
Duration
3h
Detected by Pingoru
Jun 13, 2023, 07:46 PM UTC

Affected components

my.waterford.orgupstart.waterford.orgmentor.waterford.orgteacher.waterford.orgWaterford Mobile Mentor

Update timeline

  1. identified Jun 13, 2023, 07:46 PM UTC

    We are currently experiencing elevated error rates with our hosting provider. A root cause has been identified, and mitigation steps are currently in progress.

  2. identified Jun 13, 2023, 08:53 PM UTC

    Mitigation efforts are continuing to progress. Elevated error rates are beginning to decline.

  3. monitoring Jun 13, 2023, 09:12 PM UTC

    Mitigation efforts have completed services should be fully operational

  4. resolved Jun 13, 2023, 10:46 PM UTC

    This incident has been resolved.