Waterford incident

Users unable to complete enrollment due to zipcode lookup failure

Minor Resolved View vendor source →

Waterford experienced a minor incident on August 21, 2024 affecting upstart.waterford.org, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 12:57 PM UTC
Resolved
Aug 21, 2024, 05:53 PM UTC
Duration
4h 55m
Detected by Pingoru
Aug 21, 2024, 12:57 PM UTC

Affected components

upstart.waterford.org

Update timeline

  1. investigating Aug 21, 2024, 12:57 PM UTC

    During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.

  2. identified Aug 21, 2024, 01:45 PM UTC

    A fix has been identified, and a resolution is in progress.

  3. monitoring Aug 21, 2024, 01:47 PM UTC

    A fix has been implemented and the enrollment form is now functioning correctly.

  4. resolved Aug 21, 2024, 05:53 PM UTC

    This incident has been resolved.